bdg11's Privacy Policy

bdg11 places the highest importance on the privacy of its users' personal information. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

This policy applies to the bdg11 website, mobile version, and all related services. By using our platform, you acknowledge that you have read this policy and are aware of its terms.

bdg11 may collect the following types of information:

2.1 Information Provided Directly by You

• Full name, date of birth, and national ID information (for identity verification)
• Email address and mobile number
• Residential address
• Financial information — transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Any additional information you provide when creating an account

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system details
• Time of site access, type of pages visited, and duration
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. This information is used solely to ensure the security of your account.

bdg11 uses collected information for the following purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Properly handling deposit and withdrawal requests.
• Customer support: Resolving your issues and providing assistance — via live chat or email.
• Security and fraud prevention: Detecting unauthorized access and suspicious activity.
• Legal compliance: Retaining information necessary to comply with applicable laws and regulations.
• Service improvement: Analyzing user behavior to improve your experience.
• Communication: Sending important platform updates, security notices, and relevant information.

bdg11 uses cookies on the website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: These are necessary to ensure the core functionality of the site. Maintaining a login session is one example.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to understand site traffic and usage patterns.

You can control cookies from your browser settings. However, disabling cookies may cause some services to not work properly.

bdg11 follows industry-standard security practices to protect your personal information. Our security measures include:

• SSL encryption: All data transmissions are encrypted using SSL technology.
• Secure servers: Your information is stored in a secure and controlled environment.
• Access control: Only authorized staff can view your information.
• Regular security reviews: The security of our systems is regularly assessed and upgraded.

Your information will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required by legal obligations.

bdg11 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: To ensure account security.
• Legal authorities: Upon request from a court or regulatory body under legal obligations.
• Technology service providers: With providers of technical support necessary to operate the site, but only under contractual confidentiality terms.

When sharing information with any third party, we ensure that they also follow equivalent privacy protections.

As a user of the bdg11 platform, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information in your account.
• Right to deletion: In certain circumstances, you may request deletion of your personal information, though legal retention obligations may apply.
• Right to restrict data processing: In some cases, you may request that processing of your information be restricted.
• Right to lodge a complaint: If you are dissatisfied with how we handle your data, you may contact our support team.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

bdg11 is an adults-only platform and provides services exclusively to those aged 21 and above. We do not knowingly collect any personal information from minors.

If we become aware that information from a minor has been collected by mistake, we will immediately take steps to delete that information and close the associated account. The identity verification process helps confirm age.

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate safeguards are in place for data transfers.
• The destination server or service provider maintains equivalent privacy standards.
• Data is transferred in encrypted form.

bdg11 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you via the platform or at your registered email.

Continued use of the platform after an update will be taken as your acceptance of the revised policy. It is therefore recommended that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

We take all privacy-related requests seriously and are committed to providing a resolution as quickly as possible.